Play Smart. Stay in Control.
ci99 is committed to creating a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our Responsible Gaming programme gives you the tools, knowledge, and support you need to keep gambling fun — and to get help if it ever stops being so.
18+ Age Restriction
ci99 operates strictly as an adult platform. All players must be a minimum of 18 years of age to register an account, make a deposit, or participate in any game or betting market on the ci99 platform. This is a non-negotiable requirement and is enforced from the moment of registration.
During the registration process, ci99 collects your date of birth as part of the standard account creation flow. We reserve the right to request supporting identity documents — such as your National Identity Card (NID) or passport — to verify your age at any stage of your account lifecycle. Accounts that cannot be age-verified will be suspended pending review, and any funds in an unverified account will be held until verification is completed or the account is closed.
Zero Tolerance for Underage Play: ci99 has zero tolerance for underage gambling. If you are aware of any individual under the age of 18 using the ci99 platform, please report it immediately to [email protected]. We take such reports seriously and will act swiftly to protect minors.
Keeping Minors Safe at Home
If you share a device or household with individuals under the age of 18, we strongly recommend using parental control software to prevent minors from accessing gambling websites. Make sure to log out of your ci99 account after each session and keep your login credentials private. Never share your username or password with anyone, including family members.
Recognising Problem Gambling
Problem gambling can develop gradually and may be difficult to identify, especially in the early stages. ci99 encourages all players to regularly reflect on their gambling habits. Being honest with yourself is the first and most important step towards staying in control.
The following checklist highlights common warning signs that gambling may be becoming a problem. If you answer "yes" to one or more of these questions, we encourage you to make use of the responsible gaming tools described on this page or to contact our support team.
Chasing Losses: Do you find yourself continuing to play in order to recover money you have already lost, rather than stopping when you planned to?
Spending Beyond Your Means: Are you gambling with money that was intended for household expenses, rent, food, or other essential needs?
Preoccupation with Gambling: Do you spend a significant amount of time thinking about gambling, planning your next session, or reliving past wins and losses?
Hiding Gambling Activity: Are you concealing the extent of your gambling from family, friends, or colleagues? Do you feel shame or guilt after a session?
Inability to Stop: Have you tried to reduce or stop gambling and found yourself unable to do so, even when you wanted to?
Borrowing to Gamble: Are you borrowing money from friends, family, or financial institutions specifically to fund your gambling activity?
Neglecting Responsibilities: Is gambling causing you to neglect your work, studies, family obligations, or social relationships?
Gambling as an Escape: Do you gamble as a way to cope with stress, anxiety, loneliness, depression, or other difficult emotions?
Remember: Recognising these signs in yourself or someone you care about is not a weakness — it takes courage to be honest. ci99 is here to support you. Reach out to our team at [email protected] and we will point you towards the right tools and resources.
Responsible Gaming Tools
ci99 provides a suite of practical tools designed to help you manage your gambling activity and stay in control. These tools are available to all registered players and can be activated or adjusted at any time by contacting [email protected]. We encourage all players — not just those experiencing difficulties — to make use of these features as part of a healthy approach to gaming.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits can be made until the period resets. Limits can be lowered immediately; increases take effect after a 7-day cooling-off period to prevent impulsive decisions.
Session Time Limits
Define a maximum session duration after which you will be automatically logged out. Session reminders alert you at regular intervals so you always know how long you have been playing — keeping you anchored in real time, not game time.
Time-Out / Cool-Off
Take a short break from ci99 for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be lifted early, giving you a genuine breathing space.
Self-Exclusion
Request a longer-term or permanent exclusion from the ci99 platform. During self-exclusion, your account is closed and you will not be able to register a new account. Promotional communications are also stopped immediately. See the dedicated section below for full details.
Reality Check Alerts
Enable periodic on-screen notifications that display how long you have been playing, your net session balance, and the total amount wagered. These reality checks are designed to counter the immersive nature of online gaming and prompt mindful decision-making.
Dedicated Support Line
Our Responsible Gaming team is available 24/7 via [email protected]. Whether you want to activate a limit, discuss a concern, or simply ask for guidance, our trained staff will respond with care, confidentiality, and zero judgment.
Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool ci99 offers. It allows you to formally request that your account be closed and that you be prevented from opening a new account on the ci99 platform for a specified period. This is the right option if you feel that shorter-term cooling-off measures are not sufficient to address your situation.
Self-Exclusion Periods
- 6 months — a medium-term exclusion for players who need extended time away
- 1 year — a longer exclusion period for more serious concerns
- 3 years — an extended exclusion covering a substantial period
- Permanent — a permanent, irrevocable exclusion that cannot be lifted at any point in the future
How to Request Self-Exclusion
Contact Support
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting.
Identity Verification
Our team will verify your identity to ensure the correct account is excluded. This step protects you against unauthorised exclusion requests.
Account Closure
Once verified, your account will be closed within 24 hours. Any available balance at the time of closure will be processed for withdrawal to your registered payment method.
Marketing Stop
All promotional communications — emails, SMS, and app notifications — will be ceased immediately upon activation of your self-exclusion. You will not receive any bonus or re-engagement offers during the exclusion period.
Permanent Self-Exclusion is Final: A request for permanent self-exclusion cannot be reversed under any circumstances. If you choose a time-limited exclusion, reinstatement requests will only be considered after the full exclusion period has elapsed, and you will be required to confirm your intention in writing and undergo a mandatory 7-day reflection period before your account is reactivated.
Deposit & Time Limits
Setting personal limits is one of the most effective ways to stay in control of your gambling activity before a problem develops. ci99 supports three types of financial and time-based limits that you can configure independently or in combination.
Deposit Limits
A deposit limit caps the total amount of real money you can add to your ci99 account within a given time window. Available windows are daily (resets at midnight BST), weekly (resets every Monday at midnight BST), and monthly (resets on the 1st of each calendar month). You can set limits in Bangladeshi Taka — for example, a monthly deposit cap of ৳10,000 or ৳20,000 depending on your personal budget. There is no minimum or maximum limit amount; you choose what is right for you.
Limit Reduction vs. Increase: Deposit limit reductions take effect immediately — if you lower your daily limit from ৳5,000 to ৳2,000, the lower limit applies right away. Limit increases, however, do not take effect for 7 days after the request is submitted, giving you time to reconsider.
Session Time Limits
A session time limit sets a maximum duration for any single gaming session. When you reach your limit, you will be automatically logged out and will not be able to log back in until a cooldown period has elapsed (typically 30 minutes). You can set session limits to any duration between 30 minutes and 8 hours. The same asymmetric change rule applies: reducing your session limit takes effect immediately; increasing it requires a 7-day waiting period.
Loss Limits
A loss limit defines the maximum net loss you are willing to accept within a daily, weekly, or monthly period. Once your net loss reaches the defined threshold, further gameplay is paused until the next period begins. Loss limits are calculated based on real-money wagers only and do not include bonus-funded play.
To set, modify, or remove any of the limits described above, contact our Responsible Gaming team at [email protected]. All limit changes are confirmed by email to your registered address.
Protecting Vulnerable Players
ci99 recognises that certain individuals may be more vulnerable to the harms associated with gambling. This includes people experiencing financial hardship, mental health challenges, bereavement, or those in early recovery from addiction. Our responsible gaming programme is designed with these players in mind, and our support team is trained to handle sensitive conversations with empathy and discretion.
Financial Vulnerability
If you are experiencing financial difficulty — including job loss, debt, or difficulty meeting household expenses in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — we strongly advise against gambling as a means of addressing those challenges. Gambling outcomes are determined by certified Random Number Generator technology and cannot be predicted or influenced. The house edge means that gambling is not a reliable income source for any player.
If you believe financial stress is influencing your gambling decisions, please contact us at [email protected]. We can apply a deposit limit or cooling-off period to your account immediately, without judgment.
Mental Health and Gambling
Gambling while experiencing depression, anxiety, loneliness, or other mental health challenges can increase the risk of developing problem gambling behaviours. If you are using gambling as a coping mechanism, we encourage you to reach out to a mental health professional in addition to making use of ci99's responsible gaming tools. A brief gaming break can make a significant difference to your perspective.
Festive Season Reminder: Periods of heightened social activity — such as Eid, Pohela Boishakh, or major cricket tournaments like the BPL and T20 World Cup — can be associated with elevated gambling activity. During these periods, ci99 encourages players to set a clear entertainment budget and stick to it. Gambling should add to the celebration, not detract from it.
Support & Resources
No one should have to face gambling-related problems alone. ci99 is committed to ensuring that every player who needs help can access it quickly and without embarrassment. Below is an overview of the support channels available to you, both through ci99 directly and through independent organisations.
ci99 Responsible Gaming Team
- Email: [email protected]
- Response time: within 1 business hour for Responsible Gaming flagged requests
- Available: 24 hours a day, 7 days a week, including public holidays
- All communications are treated with strict confidentiality
What to Expect When You Reach Out
When you contact ci99's Responsible Gaming team, you will be connected with a trained staff member — not an automated system. They will listen to your situation, explain the tools available to you, and help you choose the most appropriate course of action. There is no pressure to continue playing, and your request will never be met with promotional offers or bonuses designed to keep you on the platform.
Independent Support Organisations
If you would prefer to speak with an independent organisation about gambling-related concerns, the following types of resources may be available to you. ci99 does not have a commercial relationship with any third-party support service:
- National mental health helplines operated by Bangladeshi health authorities
- Community counselling centres in major cities including Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, and Barisal
- Trusted family members, religious leaders, or community figures who can provide guidance and support
- Certified financial advisors who can help address gambling-related debt
Our Commitment: ci99 will never penalise a player for seeking help, requesting a limit, or asking for an exclusion. Every responsible gaming request is treated as a priority, handled with full confidentiality, and processed without delay. Your wellbeing matters more than your account balance.
Play Responsibly
Ready to Enjoy ci99 the Right Way?
Set your limits, know your tools, and play within your means. ci99 offers a full range of games and sports markets — all backed by the responsible gaming framework described on this page. 18+ only. Please play responsibly.