ci99 Frequently Asked Questions

ci99 requires a valid government-issued photo ID for full account verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide a selfie holding your ID and a recent utility bill or bank statement as proof of address. Verification is usually completed within 24 hours of document submission.

To reset your ci99 password, go to the login page and click the 'Forgot Password' link. Enter your registered email address or mobile number and ci99 will send you a reset link or OTP within a few minutes. Follow the instructions in that message to create a new password. If you do not receive the reset message, check your spam folder or contact [email protected].

No. ci99 allows only one account per player. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation without penalty.

To close your ci99 account, send an email to [email protected] with the subject line 'Account Closure Request' from your registered email address. Include your username and the reason for closure. Any available balance will be processed for withdrawal to your registered payment method before the account is closed. Account closure is typically completed within 48 hours.

To deposit via bKash on ci99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. A ci99 bKash merchant number will be displayed. Open your bKash app, choose 'Send Money', enter the provided number and the amount you wish to deposit, then submit the transaction reference number in the ci99 deposit form. Your balance is typically credited within 5 to 10 minutes.

Nagad deposits on ci99 are typically processed within 5 to 15 minutes. Once you complete the payment in your Nagad app and submit the transaction ID in the ci99 deposit form, our system verifies the transfer and credits your account automatically. If your deposit has not appeared after 30 minutes, contact [email protected] with your transaction reference for a manual check.

The minimum deposit on ci99 is ৳200. This applies to all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single-deposit cap enforced at the platform level, though your individual payment provider may impose its own transaction limits. For large deposits, bank transfer via Dutch-Bangla Bank, BRAC Bank, or City Bank is recommended.

The minimum withdrawal amount on ci99 is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or a linked bank account. You must withdraw to the same payment method you used for your most recent deposit. Your account must be fully verified before a withdrawal can be processed, and any active bonus wagering requirements must be met before real-money funds can be withdrawn.

Most ci99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during business hours (9 AM to 11 PM BST). Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank typically take 1 to 3 business days. Withdrawals submitted outside business hours or on Bangladeshi public holidays may experience slight delays. All withdrawal requests are reviewed by our payments team before release.

ci99 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider (for example, bKash or Nagad) may apply their own transaction charges in accordance with their standard fee schedule. ci99 recommends checking your provider's current rates before initiating a large transaction to avoid unexpected deductions on the receiving end.

Yes. ci99 offers a comprehensive cricket betting market that covers BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers and other international teams. Markets include match winner, top batsman, total runs, wickets, and live in-play betting. All cricket odds are updated in real time throughout the match.

ci99 hosts hundreds of slot games from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. The selection includes classic three-reel slots, modern five-reel video slots, progressive jackpot slots, and Megaways titles. Games are filtered by provider, theme, volatility, and RTP so you can quickly find a title that suits your style and budget. Most slots can also be played on mobile without downloading an app.

Yes. ci99's live casino section is powered by Evolution Gaming and Ezugi, offering real-time streamed table games including Baccarat, Roulette, Blackjack, Dragon Tiger, and Andar Bahar. Live dealer games run 24 hours a day and are streamed in HD quality. Stakes range from low-limit tables suitable for casual players to high-roller rooms. A stable internet connection is recommended for the best live experience.

Yes. The ci99 platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open ci99.bet in your mobile browser and the site automatically adapts to your screen size. All core features including deposits, withdrawals, sports betting, live casino, and slots are fully functional on mobile.

RTP (Return to Player) varies by game and is set by the game provider, not by ci99. Most slots on the ci99 platform carry an RTP between 94% and 97%. High-RTP titles such as those from NetEnt and Pragmatic Play typically publish their RTP figure in the game information panel. ci99 uses certified RNG technology across all games to ensure fair and unpredictable outcomes.

If your connection drops mid-round on a ci99 live game, the round is completed automatically by the server according to the game rules in place at the time of disconnection. When you reconnect and log back in, your account balance will reflect the outcome of that round. ci99 game servers record every round independently of your device connection, so no bet is ever lost to a disconnect error.

ci99 offers a welcome bonus for new registered players on their first deposit. Bonus details, including the percentage match and maximum bonus amount in BDT, are published on the Promotions page and updated seasonally. To qualify, you must make a qualifying deposit that meets the minimum threshold stated in the current offer. Bonuses are credited to your account automatically once the deposit is confirmed.

Wagering requirements on ci99 bonuses specify how many times the bonus amount must be wagered before winnings can be withdrawn. The exact wagering multiple is stated in the terms of each individual promotion. For example, a 20x wagering requirement on a ৳1,000 bonus means you must wager a total of ৳20,000 before requesting a withdrawal of bonus-derived winnings. Not all game types contribute equally to wagering rollover.

Yes. All ci99 bonuses carry an expiry period, which is stated clearly in the promotion's terms and conditions. If the wagering requirements are not completed within the stated time frame — typically 7 to 30 days depending on the offer — the bonus and any bonus-derived winnings will be forfeited. Real-money deposits are not affected by bonus expiry. Always read the full terms before claiming a promotion.

Yes. ci99 rewards regular players through a tiered loyalty programme. As you accumulate wager points through real-money play across sports betting, slots, and live casino, you progress through loyalty tiers. Higher tiers unlock benefits such as faster withdrawal processing, higher withdrawal limits, personalised bonus offers, and dedicated account manager support. Contact [email protected] for details on your current tier status.

ci99 operates as a safe and reliable online gaming platform using 128-bit SSL encryption to protect all data transmissions between your device and our servers. Player funds are held in segregated accounts separate from operational funds. All games use certified RNG technology audited for fairness. ci99 also enforces strict KYC (Know Your Customer) procedures to prevent fraud and protect genuine players.

ci99 protects your personal and financial data through SSL/TLS encryption on all connections, two-factor authentication (2FA) options for account login, and a strict data privacy policy that prohibits sharing your information with third parties for marketing purposes. Payment details are never stored in plain text. For full details on how your data is handled, refer to the ci99 Privacy Policy.

No. ci99 is strictly an 18+ platform. All players must be at least 18 years of age to register, deposit, or play any game. Age is verified during the account registration process and may be confirmed again at any time through identity document checks. ci99 has zero tolerance for underage gambling and will immediately close any account found to belong to a player under the legal age.

To self-exclude from ci99, send an email to [email protected] with the subject 'Self-Exclusion Request', including your username and the duration you require (6 months, 1 year, 3 years, or permanent). Your account will be closed within 24 hours, all marketing communications will stop immediately, and any balance will be returned to your payment method. Self-exclusion periods cannot be shortened once activated.